Client and Resident Centricity
Our goal is to free clients from the day-to-day oversight of their properties. We accomplish this through our high-touch business model. Valiant regional supervisors typically oversee 5 to 6 properties compared to most competitors’ 10 to 20. We provide resident services support within our corporate office for our communities to ensure efficient responses to needs, and constantly research the best in resident amenities and services.
Property management companies have historically found ways to “bill back” their corporate staff – be they marketers, trainers or administration staff. At Valiant, we believe your property management fee should include access to our entire corporate team.
Many management companies own or “cut deals” with various groups to use their services. This entirely benefits the management companies and provides no value to their clients or managed assets. In contrast, Valiant does not invest in or own any service or vendor companies that we work with, giving our clients a thoroughly transparent bidding process when contracting any service provider. With Valiant, you can be assured that we are open and honest about who we work with. We will give our clients genuine feedback about potential acquisitions, even if that feedback does not benefit our company.
We leverage the best in next-generation technological advances to make our clients’, residents’ and potential residents’ experiences as rich as possible. A review of our Services will reveal our depth of competencies in 3-D video tours, online rent payment/work order platform, smart home technology and prospecting technology among others. We also recruit from a variety of industries, such as hospitality and customer service, to introduce new best practices wherever we can to give our clients an edge. See our Team page for more information.
We believe it is our civic duty to give back to our local communities, not only with financial support but with our time. We accomplish this with our dedicated works program, Valiant Cares, which provides support and resources to our neighbors in need.
We believe a successful company is built by strong individuals that are constantly working to better themselves. Those individual’s come together to form a cohesive team. Each member brings a different knowledge base to the table, and, working together, they break down industry barriers to create a new industry standard. That’s our definition of teamwork.